Privacy Policy

Lalalaway is a registered company that wholly owns and operates the website www.lalalaway.com. Lalalawaytreats the handling of personal data seriously. This Privacy Policy details how Lalalaway will treat your personal data after it has been collected by Lalalaway, either through its website or otherwise, together with details on the type of information we may collect from you. Lalalaway will only use your data as detailed in this Privacy Policy or for its legitimate business reasons. 

Information we may collect from you 
For access to our hand-picked hotels at members-only rates, all we require is your email address so that you can sign in to our website securely (using your own unique password) and receive our latest and greatest offers directly in your inbox. 

By signing up to Lalalaway, we ensure that all members are able to create and manage their account and email preferences when they sign in to the website, so that they may receive as many, or as few, emails as they like. Our Anti-Spam Policy tolerates only permission-based email (we require your say so before sending you any marketing emails), and members may opt-out or change email preferences by following a link in the footer of all marketing emails, or by visiting their account settings on the website once they have created an account. 

Members of Lalalaway who have an account reserve the right to manage their email preferences and may choose to opt-out of marketing communications, yet maintain full access to the website. You will need to adjust your account settings on the website to specify your preferences, or email us at help@lalalaway.com 

Some communications (for example, important account notifications and billing information) are considered transactional and are necessary for all of our customers. We will therefore continue to send these communications to you (where you have made a booking through us) even if you have unsubscribed from receiving marketing communications from us, unless you cancel your Lalalaway account to unsubscribe from these communications and ask for your account to be removed. 

When you make a booking through our website, you will be directed to the payment page where you can enter your payment details. We do not store financial details such as credit card numbers. Our payment platform provider will be passed the details of your booking that we have collected from you, so that they can process your payment to our account. Once we have received your payment into our account, we will then make the relevant payments to the provider of your holiday or travel arrangements. 

Validity / changes 
Lalalaway Ltd has the right to alter this privacy policy for any reason without prior notice. If you change your contact details, please send an email with your new details to help@lalalaway.com. Any changes to this Privacy Policy will be posted to our website and (where appropriate) emailed to the last email address you have given to us, and become effective as of the later of the date we post on the website or send the email. If such changes are overall disadvantageous to you, you may object to them within 20 days after their being posted on our website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we have already collected; but only to information we collect in the future. 

If you have any questions about this Privacy Policy or about the information we hold about you, then please contact us at: help@lalalaway.com